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Transferring and Cancellations
Can I transfer to a different event?
Yes, you are able to transfer to a different race, however this option is only available until 7th May 2017 and an additional charge of £2 will be made to the participant who wishes to transfer. If a participant is transferring to a race with a cheaper entry fee the difference is non-refundable. You can do this by logging into your account at https://myevents.active.com/. This link is also available on your confirmation email. Alternatively, please contact Head Office on 01727 819327.
Can I transfer to a different Starting Pen?
Yes, you are able to transfer to a different colour starting pen. We recommend you advise us before 7th May 2017 so we can make the change before we post your race number. You can change after this date but this is subject to availability. Please call us on 01727 819327.
Can I give my race number to someone else?
Yes, you are able to transfer your registration to another participant, however this option is only available until 7th May 2017 and an additional charge of £2 will be made to the participant who wishes to transfer. You can do this by logging into your account at https://myevents.active.com/. This link is also available on your confirmation email. Alternatively, please contact Head Office on 01727 819327.
Why can’t I have a refund after 7 days?
You have the right to cancel your place in any one of our events and receive a full refund (excluding admin fee) if your cancellation is done within 7 days of YOUR registration date. After this period we regret that we will not refund any entry fees, whether due to injury, illness, lack of training or a last minute change of plan. This is due to the entry fee being invested in the staging of the race and main costs to contractors, suppliers and administration. These outgoings are already committed well before the event. We apologise for any inconvenience.
How do I get a deferral discount code?
If you are unable to attend the event and don’t wish to transfer your place, you can request a deferral code. This code will entitle you to 50% off 2018’s event registration for any race and will be valid for one use until 31st December 2017. To get a deferral code, please contact St Albans Half Marathon by emailing email@example.com with your name and date of birth. The last date to receive a deferral code is Tuesday 6th June 2017. After this date deferral codes will not be offered for cancellations.